What Can We Do For You Today?

Welcome to the Research Technology Office. We aim to provide unparalleled customer service, delivering advanced technological solutions and research services to support the rapidly growing Knowledge Enterprise at ASU. Our commitment ensures that the scientific pursuits at ASU are both technologically advanced and safeguarded, serving all individuals interested in research among our many communities.

Please let us know how we can support your research needs.

Faculty, Staff or Student Employee – Research Service Request

If you are an ASU faculty, staff, or student employee and you know exactly what you need, please submit a help request by choosing one of the options below or browse our service catalog.

Are you not sure where to start? We invite you to submit a general request for research technology information or request a consultation. If you are unable to submit a request below, please use one of these request forms.

Research Computing Service

Get free access to ASU supercomputers. Purchase virtual machines, faculty-owned hardware or storage. Request supercomputer accounts for an ASU course. Request a demo of LLM applications (e.g. Falcon LlaMa, Alpaca, MPT, etc.). Request a consultation with the Computational Research Accelerator to learn how to accelerate your computational workflows.

Research Data Management

Request assistance with preparing data management plans. Discuss general data management needs. Evaluate storage options for all stages of the research data lifecycle. Learn how to publish data in appropriate repositories. Request a consultation.

Regulated Research Services

Purchase services in the KE Secure Cloud environment for regulated data up to HIPAA-level security. Request a consultation on research cybersecurity and compliance. Learn about services that meet data security requirements in Data Use Agreements.

Research Engagement

Request a personalized consultation on research technology needs. Request Research Technology Office overview presentations or presence at an event. Request proposal support supplemental documents. Ask questions and request guidance if you need help navigating our service catalog.

Additional Research Technology Services

Request research editing services for proposals, manuscripts, and books. Access ASU Overleaf Professional. Request research technology planning for proposals (letters of support/collaboration, facilities statements for our services or technology planning guidance).

Enterprise Research Administration (ERA) System

Request account help with the ERA system. Report bugs and technical issues to the ERA development team.

Knowledge Enterprise (KE) – Departmental Service Requests

The Research Technology Office provides support to multiple Knowledge Enterprise departments across ASU. Our services include the Research Technology Support (RTS) help desk, web services, SharePoint/Teams, automation and more. Our teams provide customer-focused technology solutions in support of advancing the strategic mission of the Knowledge Enterprise. Browse our service catalog to learn more about how we can support your technology needs.

Research Technology Support (RTS)

Request deskside support for workstations and AV equipment. Purchase new equipment such as laptops, desktops, or printers. Request software (example: Microsoft Office). Initiate a Vendor IT Security Assessment for new software and technology. Request general IT support.

Knowledge Enterprise Web Services

Request website consultation, training on an existing KE website, or application development support for a KE department or initiative. Web services excels in delivering comprehensive website and web application solutions.

Knowledge Enterprise SharePoint/Teams

Request SharePoint solutions to bolster collaboration and information management, ensuring secure, efficient operations aligned with the strategic goals of Knowledge Enterprise.

Knowledge Enterprise Automations

Request support to improve process efficiency for your team and across the Knowledge Enterprise with expert business process management and automation, enhancing productivity and fostering a cohesive technological business automation environment.

Knowledge Enterprise Data Warehouse

The KE Data Warehouse combines ASU data (financial, human resources, academic systems) with internal and external research administrative data. Request access to the data or request reporting from the KE Analytics team.

Courtesy Affiliates, Students and Non-ASU Individuals

If you are a student who is not employed by ASU, a non-ASU individual with a “Courtesy Affiliate” account, or an external partner or customer without an ASU account who cannot access our research service catalog and ticketing system directly, we invite you to use one of the forms below to request help. By submitting one of the forms below, your request for help will be routed to the appropriate service team. Individuals who do have direct access to our research service catalog are encouraged to submit requests directly in our catalog for faster service.

ASU Supercomputers Account Request

Access to ASU supercomputers is limited to ASU affiliates. Please sign in to your ASU account in order to request access

Enterprise Research Administration (ERA) Account Support

Request assistance with accessing your ERA account or report login issues.

General Research IT Help Request

For individuals that do not have access to the Research Technology Office service catalog, please use this form for all other requests.