Research Technology Support

Research Technology Support operates multiple help desks across campus and provides multiple tiers of support. RTS is your entry point for all research technology requests. You may contact us with requests ranging from basic workstation needs to super-computing and beyond. We will quickly connect you with the appropriate support group for your request and continue to monitor and support you until your needs have been fully addressed.

Support categories include:

  • Hardware — laptops, desktops, servers, printers, scanners, etc.
  • Software — Zoom, Microsoft Office, Teams, SharePoint, Dropbox, OneDrive, etc.
  • Data storage.
  • Networking.
  • Technology orders.
  • Audio/video for conferences and other streaming.
  • On-campus events.

If you need support, submit a Service Now request.