{"id":22,"date":"2021-05-11T22:43:17","date_gmt":"2021-05-11T22:43:17","guid":{"rendered":"https:\/\/rto.asu.edu\/research-technology-support\/?page_id=22"},"modified":"2024-06-18T20:46:44","modified_gmt":"2024-06-18T20:46:44","slug":"research-technology-support","status":"publish","type":"page","link":"https:\/\/rto.asu.edu\/research-technology-support\/","title":{"rendered":"Research Technology Support"},"content":{"rendered":"<div class=\"wp-bootstrap-blocks-container container mb-2\">\n\t\n<div class=\"wp-bootstrap-blocks-row row mt-6\">\n\t\n\n<div class=\"col-12 col-md-9 col-lg-7\">\n\t\t\t\n\n<p>Research Technology Support operates multiple help desks across campus and provides multiple tiers of support.&nbsp;RTS is your entry point for all research technology requests. You may contact us with requests ranging from basic workstation needs to super-computing and beyond.&nbsp;We will quickly connect you with the appropriate support group for your request and continue to monitor and support you until your needs have been fully addressed.<\/p>\n\n\n\n<p>Support categories include:<\/p>\n\n\n\n<ul id=\"block-d98f037f-986f-4e41-a8bb-1d06f76fdeb7\" class=\"uds-list py-1 mb-5 wp-block-list\">\n<li>Hardware \u2014 laptops, desktops, servers, printers, scanners, etc.<\/li>\n\n\n\n<li>Software \u2014 Zoom, Microsoft Office, Teams, SharePoint, Dropbox, OneDrive, etc.<\/li>\n\n\n\n<li>Data storage.<\/li>\n\n\n\n<li>Networking.<\/li>\n\n\n\n<li>Technology orders.<\/li>\n\n\n\n<li>Audio\/video for conferences and other streaming.<\/li>\n\n\n\n<li>On-campus events.<\/li>\n<\/ul>\n\n\n\n<p>If you need support, submit a <a href=\"https:\/\/kesupport.asu.edu\">Service Now request<\/a>.<\/p>\n\n\t<\/div>\n\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"uds_featured_image":null,"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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